Welcome to Foto123 and our other related websites of Forma Brežice d.o.o. company.

On normal working days, we manufacture and ship products regularly within the predetermined deadline specified for each product.

If there are technical problems during production or a problem with the procurement of certain materials, the production deadline can be extended up to 14 working days. If we cannot solve the problems within the specified period, we can cancel the order, which we will inform you about by e-mail.

The company Forma Brežice enables the purchase of goods by cash on delivery (Slovenia and Croatia only), by pre-invoice payment, by credit card, via PayPal and by cash and credit card in case of personal collection.

If you choose pre-invoice payment, we will send you the payment information to your e-mail and when it is paid, the ordered items will be manufactured and shipped.
Until the purchase price is paid in full, the goods are the property of Forma Brežice d.o.o..

The buyer has the right to withdraw from the purchase contract within 15 days of receiving the items in one of two ways:

– to return the product within 15 days of receipt,
– or to notify the company in writing of the resignation within 15 days and to return the goods to the company within 15 days of submitting this notification.

With the enforcement of the right to withdraw from the contract referred to in Article 43 of this Act, the obligations of the parties regarding:

– fulfillment of the contract or
– conclusion of the contract, when the consumer has made an offer to conclude the contract.

In case of withdrawal from the contract, the company shall return all payments received immediately, or at the latest within 14 days after receiving the notice of withdrawal from the contract.

The company returns the received payments to the consumer with the same means of payment that the consumer used, unless the consumer has explicitly requested the use of another means of payment and the consumer does not bear any costs as a result.

The consumer cannot request reimbursement of additional costs incurred if he has explicitly decided on a different type of shipment than the most affordable standard shipment offered by the company.

In the case of sales contracts, the company may withhold the refund of payments received until the return of the goods has been received or until the consumer provides proof that he has sent the goods back, unless the company offers the option of accepting the returned goods.

If the consumer has already received the goods and withdraws from the contract, he returns or hands them over to the company or to a person authorized by the company to accept the goods, immediately or at the latest within 14 days after the notification from the first paragraph of Article 43 of this Act, unless the company offers, to only accept the returned goods. It is considered that the consumer returns the goods on time if they are sent before the expiry of the 14 day return period.

In connection with withdrawal from the contract, the consumer only covers the costs of returning the goods.

When, in the case of a contract concluded off-premises, the goods are delivered to the home upon conclusion of the contract, the company takes them over at its own expense if, due to the nature of the goods, it is not possible to return them in the normal way by post.

The consumer is responsible for the decrease in the value of the goods, if the decrease in value is the result of conduct that is not absolutely necessary to determine the nature, properties and functioning of the goods. The consumer is not responsible for the reduction in the value of the goods if the company does not inform him of the right to withdraw from the contract in accordance with point 4 of the first paragraph of Article 43b.

By exercising the right to withdraw from the contract, the consumer does not assume any obligations other than the obligations from this article and the fourth paragraph of article 43.d and article 43.e of this law.”

Complaints

We undertake to consider all complaints received in writing or by e-mail (info@foto123.si) within 15 days after receiving the ordered goods.
For hidden or material defects, the complaint period prescribed by the regulations in force in the Republic of Slovenia applies. These are defects in which the goods do not have the properties necessary for their normal use (e.g. mixed pages in a book, blank pages, etc.). In case of such an error, the buyer can exercise his rights if he informs the publisher within two months from the day the error was discovered. It must accurately describe the error and allow the publisher to review the matter. We are not responsible for material defects in the goods that become apparent after two years have passed since the item was delivered.
A defect in the goods is considered to have already existed at the time of delivery if it appears within six months of delivery. In the case of correct notification of the company, the buyer has the right to request that the defect in the goods be rectified or that a part of the amount paid be returned in proportion to the defect or that the amount paid be returned. This right expires two years from the day the buyer notified the publisher of the factual error.

According to Article 37c of the ZVPot, the consumer, who has correctly informed the seller about the error, has the right to demand from the seller that:

– correct a defect in the goods or
– returns part of the amount paid in proportion to the error or
– replaces defective goods with new, faultless goods or
– returns the amount paid.

We reserve the right to assess the validity of the complaint.

The buyer allows the company Forma Brežice d.o.o. establishes, manages, maintains and manages the acquired personal data. We collect the data you provide on this website exclusively for internal needs or order execution. We undertake to handle the data in accordance with the provisions of the Personal Data Protection Act (Official Gazette of the RS No. 86/2004, 94/2007) and to use all data exclusively for our own records and in no case forwarded to a third party.

The company Forma Brežice d.o.o. may use the personal data of individuals that it has collected from publicly available sources or within the framework of the legal performance of activities, also for the purposes of offering goods, services, employment or temporary performance of work using postal services, telephone calls, e-mail or other means of telecommunication (in hereinafter: direct marketing) in accordance with the provisions of this chapter, unless another law provides otherwise.

For the purposes of direct marketing, the company Forma Brežice d.o.o. only uses the following personal data collected in accordance with the previous paragraph: personal name, address of permanent or temporary residence, telephone number, e-mail address and fax number. Based on the personal consent of the individual, the company Forma Brežice d.o.o. can it also processes other personal data, but sensitive personal data only if it has the individual’s personal consent for this, which is explicit and, as a rule, written or confirmed by e-mail.

The buyer has all rights under the Consumer Protection Act.
The company Forma Brežice d.o.o. does not recognize any provider of the Out-of-Court Resolution of Consumer Disputes (IRPS) as competent for the resolution of a consumer dispute.

Link to Online Consumer Dispute Resolution (SRPS).

All the conditions and rules stated here are binding for the customer and Forma Brežice d.o.o..
In the event that problems arise during the purchase, please notify us immediately at the email address info@foto123.si.